The Customer Service Associate at our nonwovens manufacturing company will be essential in building and maintaining client relationships while supporting our sales efforts for Spunlace products. This entry-level position is perfect for individuals who are enthusiastic about providing excellent customer support and eager to grow their careers in sales and client relations. The successful candidate will help ensure customer satisfaction by managing inquiries while assisting our sales and customer service teams.

In this role, you will collaborate with Sales, R&D, Marketing, and Operations to improve customer experiences. You will also identify and suggest enhancements to procedures, work instructions, and best practices related to your daily tasks. By nurturing positive relationships with customers, effectively resolving inquiries, and contributing to the overall success of our sales operations, you will set the foundation for future growth.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Serve as the first point of contact for customers, responding to inquiries via phone, email, and chat in a timely and professional manner.
• Process customer orders accurately and efficiently, ensuring all information is recorded in the company database. Track order status and provide updates to customers.
• Address and resolve customer issues or complaints promptly, escalating complex problems when necessary.
• Develop a strong understanding of our nonwoven products and services to effectively assist customers and provide accurate information.
• Maintain accurate records of customer interactions, orders, and feedback to support continuous improvement initiatives.
• Work closely with the sales team, production, and logistics departments to ensure seamless communication and coordination of customer needs.
• Assist the sales team with lead generation activities, including following up on customer inquiries and identifying potential sales opportunities.
• Participate in training programs and workshops to enhance customer service skills and product knowledge.

MINIMUM QUALIFICATIONS (Knowledge, Skills, and Abilities)

• Bachelor’s degree or experience in a related field preferred; high school diploma or equivalent required.
• Previous experience in customer service or a related field is a plus but not required; we welcome recent graduates and entry-level candidates.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with CRM software is a plus.
• Positive attitude and a strong desire to help others.
• Eagerness to learn and adapt in a fast-paced environment.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

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